Service Standards

We recognise there is a responsibility that goes with entering your home to provide a service.

We therefore endeavour to operate in a manner that you will find friendly, courteous, responsible and reliable. In addition to this, understanding your requirements is paramount to the success of our business. We therefore value your custom and trust your experience as a customer will be consistent with our service standards described below.

We undertake to do the following:

• arrive on time in a clean uniform
• wear photo ID at all times
• call in advance to confirm your booking
• Respect your privacy and security
• provide a guarantee on work
• provide a no call-out-fee service
• provide an up-front price before starting work (initial inspection is required)
• give you the convenience of booking online with follow up confirmation
• offer a convenient payment terms (excluding Credit Cards)
• Not leave any waste or slippery floors
• provide a detailed service report on completion
• operate to the highest industry standards