We recognise there is a responsibility that goes with entering your home to provide a service.

We therefore endeavour to operate in a manner that you will find friendly, courteous, responsible and reliable. In addition to this, understanding your requirements is paramount to the success of our business. We therefore value your custom and trust your experience as a customer will be consistent with our service standards described below.

We undertake to do the following:

• arrive on time in a clean uniform
• wear photo ID name tag
• Confirm all bookings via email once your request has been received
• Email or text in advance to let you know we are on the way
• Respect your privacy and security
• provide a guarantee on work
• provide an up-front price before starting work (initial inspection is required)
• give you the convenience of booking online (paperless system)
• offer convenient payment terms including Visa & Master Cards
• Not leave any waste or slippery floors
• provide detailed care instructions on completion
• Perform professional services to the highest industry standards
• Arrive on time (within notified time window)
• Deliver friendly service with a smile.